Government acting against call drop – IVRS launched to take feedback


The number of mobile subscribers is increasing in India. After demonetization, the burden has increased on the telecom networks. It is becoming harder for the companies to manage both Internet and voice calling. At the beginning of 2016, TRAI has asked the telecom companies to set a target and install BTSs across India. The step was essential to fight with the problem of call drop. The telecom companies have installed around 130,000 BTSs during June and October 2016. Now, the companies have come up with a plan to install extra 150,000 by the end of March 2017.

Special steps taken in last two years

From the last two years, Telecom Ministry and TRAI are collecting data. The main aim is to check the strength of the network. Also, to make sure that the reach of the mobile network is in every bit and corner of the country. Department of Telecom (DoT) launched a new IVRS on December 23, 2016. This Integrated Voice Response System will first collect feedback from the users. At first, it will cover Delhi, Mumbai, Punjab, UP, Uttarakhand, Maharashtra and Goa.

Statement by officials

Communication minister Manoj Sinha said that the feedback IVRS will be available in the entire country soon. It will collect direct feedback from the customer. The collected data will help TRAI and telecom companies to find areas with problems in the services. TSPs will be able to act upon the situation with better understanding. He said that to get the feedback, the customers will get a call from shortcode 1955.

DoT has made a list of questions that customers will answer to give feedback. These questions include points like frequency of the call drop and quality of the voice call. Customers also have the option to send a complaint message to toll-free number 1955. The message should contain the location and frequency of the call drop.

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Getting rid of call drop is important

India is one of the fasted growing economies. The government is emphasizing on the digital economy. The digital platforms are helping in the growth of the businesses. In such situation, if the mobile service is not up to the mark in any area, the impact can be devastating for the growing businesses. Also, call drop has been a major problem from a long time. The government is taking strong steps to ensure that the network quality gets better in every possible area.

There was a time when the conversation on phones was limited to emergencies and business-related talks. Now, affordable call rates and an increasing number of options in terms of mobile phone have enabled users to call whenever they want for whatever reason they want. It can be a business related call or just for some chatting. While we are using a mobile phone at the maximum capacity, the burden on a limited number of towers is increasing every day. It is important for the telecom companies to come up with a solution as soon as possible. New BTSs will definitely ease the situation. TRAI has also announced a few months back that in the case of repeated call drops, the telecom company will pay fine.

Amit Shinde


Amit Shinde

I am a simple person trying to go beyond my boundaries. Technology is my passion, and I like to play with gadgets to find the new technologies. I need the internet in every step of my life, and without the internet, I feel like it's a waste of my life.

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